Privacy Policy
Last updated: March 6, 2026
StreamBase ("we", "our", or "us") operates the StreamBase platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and payment details provided during account registration or transactions.
- Payment Information: Payment details are processed securely through Razorpay. We do not store your full credit/debit card numbers or UPI PINs on our servers. Razorpay's privacy policy governs the handling of your payment data.
- Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and other diagnostic data.
- Cookies and Tracking: We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns.
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide, operate, and maintain the Service.
- To process transactions and send related information, including confirmations and receipts via Razorpay.
- To communicate with you, including sending updates, promotional materials, and support responses.
- To detect, prevent, and address fraud, abuse, and technical issues.
- To comply with legal obligations and enforce our terms.
3. Payment Processing
All payment transactions are processed through Razorpay, a PCI-DSS compliant payment gateway. When you make a payment through our Service:
- Your payment information is transmitted directly to Razorpay's secure servers.
- We receive only transaction confirmation details (transaction ID, amount, status) from Razorpay.
- Razorpay may collect and store your payment information in accordance with their Privacy Policy.
- We do not store, process, or have access to your full card details or UPI credentials.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Payment Processor: Transaction data is shared with Razorpay to process payments.
- Legal Requirements: If required by law, regulation, or legal process.
- Protection: To protect the rights, property, or safety of StreamBase, our users, or the public.
- Service Providers: With trusted third-party vendors who assist in operating the Service, subject to confidentiality obligations.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Transaction records are retained as required by applicable financial regulations.
6. Data Security
We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), secure storage practices, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access, correct, or delete your personal information.
- Withdraw consent for data processing.
- Object to or restrict certain processing activities.
- Request data portability.
To exercise these rights, contact us at privacy@streambase.in.
8. Third-Party Links
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
9. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected data from a child, we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, contact us at:
StreamBase
Email: privacy@streambase.in